Need help?
Frequently Asked Questions
Check out the questions below, if you can't find what you're looking for please feel free to contact us. We'd love to help you out.
ORDERS & SHIPPING
Just click on the product of your choice, click the BUY IT NOW button if you only want one item, or the ADD TO CART button if you want to keep browsing.
You can view your cart at anytime by clicking on the top right hand corner basket/cart icon. You can now leave special instructions or change the quantity you need while in the cart.
Click CHECKOUT to start the process of payment selection.
Once you have clicked CHECKOUT you will be taken to the payment page to fill out your delivery address & enter your credit card/ or payment details.
We offer standard international global shipping for €3) and Free Global Shipping on orders €59+
You can also enter any discount codes or gift cards you may have.
Choose your Payment Option from: Credit Card (Visa, Mastercard and American Express.) We also offer Google Pay, Apple pay, Paypal & Shop Pay. (With the option to pay in full or pay in installments.) And may add more payments in time.
You will be notified via email with an attached pdf receipt once you click PAY NOW and process your order.
We are based in Milan, Italy.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We offer 2 shipping options at checkout. €3 Domestic & €9.99 and Free Shipping on Orders €59+
It depends on where you are. Orders processed here in Italy will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email.
PAYMENTS & RETURNS
Yes it is very safe. When you checkout you are directed to Shopify secure payment gateway where you can enter your visa, mastercard, or american express credit card details safely. (Or another chosen payment option.)
Shopify Payments is one of the most secure payment processors available. Shopify uses 128-bit SSL encryption technology to protect our customers' information during checkout. We also use Fraud Defender, which helps prevent fraudulent transactions.
We offer a range of payment options. Please note that your billing address must match the address on your credit card statement.
Choose your Payment Option from: Credit Card: Visa, Mastercard and American Express. Google Pay, Apple pay, iDEAL, Bancontact, Paypal & Shop Pay. (With the option to pay in full, or pay in installments.)
We currently offer free 30 day returns to all our Italian customers. For international customers Please view our returns process and refund policy here.
OTHER
STAINLESS STEEL STRAP
Use a polishing cloth for a protective, maximum shine.
*MORE CLEANING SOLUTIONS
We suggest these solutions for cleaning metal and crystal surfaces:
3:1 solution of ammonia-based window cleaner to water
4:1 solution of rubbing alcohol to water
*Do not use soap products, as soap leaves residue behind when dry. These suggested solutions will evaporate cleanly from metal and glass surfaces.
Please contact us directly, we'd love to help you out.
Our beautiful watch is made from Stainless Steel. It has a Zinc Alloy cover and analogue Glass display.